jitaace Privacy Policy
Your personal information is very important to us. This policy explains in detail how jitaace collects, stores, and uses your information, and what steps are taken to protect your privacy.
jitaace places the highest priority on the privacy of its users. By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. This policy forms part of our Terms and Conditions and both documents should be read together.
1. What Information We Collect
jitaace collects your information in various ways. This information comes primarily from two sources — what you provide directly and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification — the minimum age to use the platform is 21+)
- Email address and mobile number
- Username and password created at registration
- Information required for financial transactions (bKash, Nagad, or Rocket account number)
- Copies of documents provided for identity verification (if applicable)
- Information provided when contacting the support team
1.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Time and duration of page visits
- Information collected through cookies and similar tracking technologies
- Referral source (how you arrived at our site)
- Game play history and transaction logs
2. Purpose of Using Your Information
jitaace uses your information only for specific and legitimate purposes. We never collect your information unnecessarily. The primary purposes of use are listed below:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals and ensuring transaction security
- Correctly providing bonuses, promotions, and VIP benefits
- Preventing fraud, money laundering, and unauthorized activity
- Providing customer support and resolving technical issues
- Improving the quality and performance of the platform
- Meeting legal obligations
In accordance with our Responsible Gaming guidelines, information about your gaming activity is also used to provide user protection measures — such as recommending limits or account breaks.
3. Data Storage and Security
jitaace follows industry-standard technologies and practices to keep your information secure. All data transmitted to our servers is protected through SSL (Secure Socket Layer) encryption.
3.1 Security Measures
- All sensitive information is stored in encrypted form
- Passwords are never stored in plain readable form — they are kept only in hashed format
- Only authorized personnel can access personal information
- Regular security checks and audits are conducted
- Firewalls and intrusion detection systems remain active
3.2 Data Retention Period
Your information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for the applicable period for legal requirements, dispute resolution, or fraud prevention purposes. After that period, the information is securely deleted or rendered non-identifiable.
4. Sharing Information with Third Parties
jitaace never sells or rents your personal information for commercial purposes. However, in certain circumstances, limited information may be shared with trusted third parties:
- Payment processors: The minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
- Service providers: Technology partners who assist in operating the platform — who are contractually bound to follow our privacy standards.
- Legal requirements: Information may be provided in response to valid requests from government or law enforcement authorities in compliance with applicable laws of Bangladesh.
- Fraud prevention: Limited information may be shared with security partners to detect unauthorized activity or fraudulent transactions.
5. Cookies and Similar Technologies
The jitaace website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site remember who you are.
5.1 Types of Cookies We Use
- Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: For understanding how the site is used — this information is collected in completely anonymous form.
You can control cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
6. Your Rights
As a jitaace user, you have the following rights over your own personal information:
- Access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to deletion: You may request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
- Objection to processing: You may object to the processing of your information for a specific purpose.
- Data portability: You may request your information in a structured, readable format.
To exercise these rights, contact our support team. We provide support in Bengali and English 24/7.
7. Privacy of Minors
jitaace strictly prohibits account registration and use of services by anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If parents believe their child has registered on our platform, please contact our support team.
8. Mobile Application and Data Collection
This privacy policy applies equally to the use of jitaace's Android and iOS applications (available through official sources). The mobile app may additionally collect the following information:
- Device identification information (device ID, operating system version)
- Push notification token (if you grant permission)
- App usage statistics
You can change the app's permissions at any time from your device settings.
9. International Data Transfers
jitaace primarily serves users in Bangladesh. In some cases, your information may be stored or processed on international servers. In such cases, jitaace ensures that equivalent data protection measures are in place in the receiving country or organization, and your data's security is ensured through appropriate agreements.
10. Changes to This Policy
jitaace reserves the right to update this privacy policy when necessary. If there are any significant changes, we will notify you by email or through a platform notification. The effective date of the updated policy will always be displayed at the top of the page.
If you continue using the service after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, contact our support team. You will find answers to many common questions in our FAQ section.
- Live Chat: Direct support in Bengali and English, 24/7
- Email: [email protected]
We generally respond as quickly as possible after being contacted. For formal data-related requests, identity verification may be required.
This privacy policy forms part of jitaace's legal documents. It should be read alongside our Terms and Conditions and Responsible Gaming guidelines. By using jitaace's platform, you are considered to have accepted all of these policies.